Frequently Asked Questions

Q: What is the nearest hotel to Floore's?

A: Quality Inn & Suites is located at Loop 1604 and Bandera Rd, just 2.2 miles from Floore's. Call 210-372-9900

The Comfort Inn Fiesta is located at Loop 1604 and La Cantera Pkwy. It is just a short 7 minute drive from Floore's. The phone number is 210-696-4766.

There is also a bed and breakfast located in Grey Forest (just 5 minutes away). The Grey Stone Manor is the perfect way to complete a weekend getaway in the Helotes area!
Call 1-877-MANOR98 for reservations.

You can also visit the Motel 6. Please call 210-695-6616 for reservations. This hotel is just 2 miles away!

If you need cab service to or from any hotel, please call 210-222-2222

Q: Can minors come to see a concert at Floore's?

A: YES! All of our shows are all ages. If tickets are sold in advance, everyone must have a ticket--NO EXCEPTIONS. All tickets are the same price. Some shows are free for children 12 and under. Be sure to call and check for each show!

Q: What is the re-entry policy at Floore's?

A: Adults (age 21 & up) may come and go as they please. Minors (under 21) will not be allowed to come and go after they have been admitted.

Q: How can I purchase tickets for a concert?

A: You may purchase tickets by calling All Access Today at 1-866-255-2223, by clicking here, or by coming out to Floore's. Be sure to call and check the hours! We do not sell advance tickets for all shows, please be sure to check the calendar. Advance ticket sales typically end at 5PM day of the show. After advance sales end, you may purchase tickets at the door. You must be present to purchase, because no physical tickets will be given out at the door. Please note that minors (those under 21 years of age) may not "come and go" once admitted for most shows.

Q: Are there ever any reserved seats for a concert?

A: Sometimes we will offer a reserved section in addition to general admission. However, for all outdoor shows, we have The Back Porch at Floore's available. This is sold very quickly, so be sure to call as soon as tickets go on sale!

Q: May I get a refund on unused tickets?

A: No, Floore's Country Store does not provide refunds on ticket purchases. You may pass the unused tickets along to friends or family for their listening pleasure!

Q: Can I bring a chair to the Willie Nelson concert?

A: No, we have picnic table seating available. There is also plenty of standing room. Also, other prohibited items include: food, drinks (including your own bottle), video cameras, recording devices, and pets. If rain is in the forecast, please bring a poncho rather than an umbrella. Umbrellas block the views of other patrons and can cause harm.

Q: What happens if it rains?

A: All shows are rain or shine.

Q: Am I guaranteed a seat?

A: No. For most shows, we have plenty of tables available. Almost all shows are general admission, meaning that seats are first come, first served. You may not reserve tables or hold chairs. Also, please know that arriving to a show early helps ensure a seat.

Q: What should I do if I am having difficulty printing out my e-tickets?

A: If you are having any problems with tickets ordered over the phone or online, please contact All Access Today at
1-866-255-2223 anytime Monday-Friday 9:00AM-6:00PM.

Q: Where should I park for concerts?

A: There is parking available all up and down Old Bandera Rd. This parking is available at no cost. For some concerts, a field across the street from Floore's and a field at the corner of Old Bandera Rd and Bandera Rd are available for parking. These fields are in no way associated with Floore Country Store and we do not control when it is used or what is charged to park in this area.